Refund Policy

Refunds and Exchanges

 

Returns - Under the UK distance selling regulations you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us in writing. In this case we will issue you with a full refund once you return the entire order to us at your cost, if you have already received it or we have shipped it to you. 

 

Original Condition - Products must have no visible signs of usage or damage, all goods will be inspected on return and any item in an unsuitable condition will be sent back to you.

 

Postage - We strongly recommend that returns are sent by Royal Mail 2nd Class Recorded. Studs and Punks accept no responsibility or liability for returns lost in transit, it is your responsibility to ensure arrival. P&P costs back to the warehouse are the responsibility of the customer, exchanges may also have a P&P charge. Delivery charges are non-refundable unless you are returning a damaged product.

 

Faulty/Damaged Products - In the rare event of faulty/damaged item(s) you can return them back to us within 21days of delivery. You are entitled to a replacement product, a product of equal value or a refund. You will be refunded the postage if returning a faulty/damaged product.

 

Non-United Kingdom Returns - For returns made outside the UK distance selling regulations we will refund the monetary value of the goods returned to us, at the price you purchased them. When returning an order from outside of the United Kingdom for an exchange/refund, postage & packaging costs are the responsibility of the customer.