General Enquiry: 01268 812 789
Unit 28A, Lubards Farm,
Although we are a web based company, we do have a helpline although we do prefer contact via email - you may ask why so please let me try to explain.
We want to be able to make sure your query is answered to your satisfaction - using email (which feeds into our tracking system) means we can make sure that happens and nothing get's forgotten or overlooked.
The person with the knowledge to answer your question isn't always available immediately on the phone. If support is via email then a 5 minute wait isn't as painful as it would be on the phone.
With email, nothing gets lost in translation. If we need to pass on your query to someone more knowledgeable in the company, Our company have a 24 hour response policy meaning all emails we receive are (and without fail) answered with 24 hours to its receipt.
Our boss is obsessed with making sure all support requests are answered quickly, professionally and correctly as email support is our favoured option however we're fully committed to making sure you get a very quick and very helpful response so you can also have the option of calling our helpline who may be able to help with your query or put you in touch with somebody who can.